The Influence of Institutional Environment on Quality Practices and Its Impact on Regional Development

The Influence of Institutional Environment on Quality Practices and Its Impact on Regional Development
María Dolores Sánchez-Fernández, Universidade da Coruña, msanchezf@udc.es, @MariaSnchezFdez
 

ABSTRACT

This chapter studied the institutional influence associated to quality practices in hotels. The aim was to interpret whether it was the normative, coercive or mimetic pressures (Institutional pressures) that influenced the three, four and five star hotels in north of Portugal. In order to accomplish these objectives the author used an investigation model that connects institutional context pressures with quality practices and quality practices with legitimacy. To study used the Institutional Theory as theoretical reference.

 

 

DOI: 10.4018/978-1-4666-9567-2.ch008
Chapter 8.
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Congreso Iberoamericano de Turismo y Responsabilidad Social CITuRS 2016. 17-18 Octubre 2016

Congreso Iberoamericano de Turismo y Responsabilidad Social

 

CITuRS 2016

17-18 Octubre 2016

Lugar de celebración: Universidade da Coruña, Galicia, España

Universidades organizadoras: Universidade da Coruña (España), Universidad de Guanajuato (México), Universidade de Pernambuco (Brasil), Universitat de les Illes Balears (España), Universidade Aberta (Portugal) y Universitat Autónoma de Barcelona (España), Departamento de Turismo do Instituto Superior de Ciências Educativas (Portugal)

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The Influence of Institutional Environment on Quality Management in Hotels

• María Dolores Sánchez-Fernández, Universidade da Coruña,  Email author , @MariaSnchezFdez
• , Alfonso Vargas-Sánchez, University of Huelva, @vargas24762
• , Paula C. Remoaldo, Universidade do Minho

Abstract

The purpose of this investigation is to study the link between Institutional Theory and quality practices in three, four and five star hotels located in Galicia (in northwest Spain). This investigation aims to characterize the institutional environment of these hotels, which will allow the various determinants explaining the implementation of quality management practices to be measured. To achieve these objectives, a research model that links the pressures of the institutional context with quality practices, and the latter with legitimacy, was developed and used. A quantitative study was carried out in which the referred model was applied to a sample of the hotel population using the partial least squares (PLS) technique and Visual-PLS software. The primary results of this investigation show that the hotels are incorporated in an institutional context mainly marked by normative pressure. This pressure tries to determine the norms and values through the accreditation of their behaviour. However, legitimacy and social support are the result of the behaviour of the hotels under study. It is important to note that the originality of this work derives from the set of main contributions based on the theoretical framework, Institutional Theory, objects under study and geographical area (the higher rank hotels in Galicia); the socio-economic context marked by the economic crisis; and the type of hotel entities (private and profit making).

 

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Chapter

Achieving Competitive Advantage through Quality Management

pp 279-291

Title

The Influence of Institutional Environment on Quality Management in Hotels

Book Title

Achieving Competitive Advantage through Quality Management

Pages

pp 279-291

Copyright

2015

DOI

10.1007/978-3-319-17251-4_18

Print ISBN

978-3-319-17250-7

Online ISBN

978-3-319-17251-4

Publisher

Springer International Publishing

Copyright Holder

Springer International Publishing Switzerland

Influence of Institutional Environment on Quality Management in Hotels #springerlink @MariaSnchezFdez https://lnkd.in/dv6nBPA