The Influence of Institutional Environment on Quality Practices and Its Impact on Regional Development

The Influence of Institutional Environment on Quality Practices and Its Impact on Regional Development
María Dolores Sánchez-Fernández, Universidade da Coruña, msanchezf@udc.es, @MariaSnchezFdez
 

ABSTRACT

This chapter studied the institutional influence associated to quality practices in hotels. The aim was to interpret whether it was the normative, coercive or mimetic pressures (Institutional pressures) that influenced the three, four and five star hotels in north of Portugal. In order to accomplish these objectives the author used an investigation model that connects institutional context pressures with quality practices and quality practices with legitimacy. To study used the Institutional Theory as theoretical reference.

 

 

DOI: 10.4018/978-1-4666-9567-2.ch008
Chapter 8.
Forthcoming IGI Global Publication, @igiglobal   
Link: http://www.igi-global.com/book/handbook-research-entrepreneurial-success-its/134814

Handbook of Research on Entrepreneurial Success and its Impact on Regional Development.

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Luísa Carvalho, Universidade Aberta, Portugal & CEFAGE, Universidade de Évora, Portugal (Ed.)

A volume in the Advances in Electronic Government, Digital Divide, and Regional Development (AEGDDRD) Book Series